Shipping & Returns
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund or credit within four weeks , however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any address in Australia. Please note that there are restrictions on some products, and some products cannot be shipped to all destinations.
When you place an order, we estimate shipping and delivery dates for you based on the availability of your items and the shipping options available. Deliveries throughout Australia approximately take 1-3 business days.
Please also note that the shipping rates for some items we sell can be weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
In general orders totalling less than $250 attract a flat $20 delivery fee for most metro areas. Extra fees are applicable to regional areas and areas outside of the metro centres.
All orders over $250 in value are delivered free within the metropolitan cities. A small charge is incured for deliveries outside these areas.
In addition, all orders are charged a processing fee of $9.90. This does not include fixed price customers.